South Dakota Spring Customer Service Seminars

Travel South Dakota, in partnership with the South Dakota Retailers Association, is excited to welcome back Betsy Allen-Manning for the 2024 Spring Customer Service Seminars (formerly known as Spring Hospitality Training). Betsy will travel across South Dakota May 6-9, sharing her message to frontline workers in seven communities. There is no cost to attend any of the sessions. Locations & times are listed below.

Note: National Travel & Tourism Week 2024 is May 19-25.


What You'll Learn

People Savvy: Improve Communication, Build Better Relationships & Deal With Difficult People Effectively (Extended Version)

Studies show that 85% of your success in life is due to your people skills, yet it’s one of the most difficult skills to develop. In this highly interactive and hilarious presentation, Betsy takes you through an engaging experience of how different personalities prefer to communicate, connect, be influenced, make decisions, and resolve conflict. As a human behavior expert, Betsy breaks down personality styles in a humorous and easy way so you can work better with others and get the results you want.


Locations & Times

Hill City — Monday, May 6 @ 9:30-11 a.m. MT — Diamond Spur Events Center, 23826 Mill Iron Drive (near the junction of Hwys 16 & 385)

Belle Fourche — Monday, May 6 @ 3-4:30 p.m. MT — Venue 519, 519 5th Avenue (just north of downtown)

Rapid City — Tuesday, May 7 @ 8:30-10 a.m. MT — The Monument (LaCroix Hall C), 444 Mt. Rushmore Road N

Lemmon — Tuesday, May 7 @ 2:30-4 p.m. MT — Lonesome Dove Hall, 310 Main Avenue

Sioux Falls — Wednesday, May 8 @ 8:30-10 a.m. CT — Holiday Inn City Centre (Starlite Room), 100 W 8th Street

Platte — Wednesday, May 8 @ 2:30-4 p.m. CT — Rolling Hills Lodge, 27839 366th Avenue

Milbank — Thursday, May 9 @ 10:30 a.m.-12 noon CT — Milbank Visitor Center (Community Room), 1101 E 4th Avenue



Registration is not required for these sessions. There is no charge to attend. (These free sessions will only be presented in-person. No livestreams or recordings will be available.)


Meet the Speaker: Betsy Allen-Manning

Betsy Allen-ManningFeatured on FOX, CBS, ABC, NBC & TEDx, Betsy Allen-Manning is a renowned leadership speaker & corporate culture expert for fast growing companies. As founder of Corporate Culture Training Solutions, known as one of the top leadership training companies in Dallas, Texas, her specialty is improving workplace culture, creating better employee experiences & developing ‘ready-now leaders’ who are equipped to attract, engage, motivate & retain talent in a hyper-competitive marketplace.

Betsy is the author of 3 published books and is one of the top leadership motivational speakers in Dallas. Through her dedicated research, expertise in human behavior, experience working as a manager for 5-star hotels, and her involvement with the John Maxwell Team, she is honored to have trained over 15,000 leaders & teams for small businesses, franchises & associations, to multi-billion dollar corporations, such as Toshiba, Aflac, Fidelity & the US Department of Defense

See more on Betsy's website.




Travel South Dakota                     South Dakota Retailers Association



For more information or with any questions regarding the Spring Customer Service Seminars, please contact Bailey Tysdal, Industry Training & Legislative Relations Manager, at 605-773-3301 or [email protected].