The Ruth Ziolkowski Outstanding Hospitality & Customer Service Award recognizes members of the tourism industry who, like Ruth Ziolkowski, have demonstrated remarkable service to every visitor they encounter, and whose work demonstrates an outstanding spirit of hospitality, warmth and genuine kindness.
An individual from each of the four tourism regions is honored annually. The recipients are selected by each region's board of directors.
“These are the kind of people who embody the essence of customer service in South Dakota,” said James Hagen, Secretary of the Department of Tourism. “Their profound dedication, resilience, and talent are what put our state’s hospitality above all other competitors.
Presented to
Kelly Larson
Christian Skunk (third from left) accepts a 2023 Ruth Ziolkowski Award from
Governor Kristi Noem, Secretary Jim Hagen, and members of the Ziolkowski family
on behalf of Kelly Larson, Chamberlain, at the 2024 Governor's Conference on Tourism.
downloadable, hi-res version of this photo (300 dpi)
Kelly Larson of the Dakota Indian Foundation/Dakota Plains Gallery & Gifts in Chamberlain has played a major part in helping create opportunities for local artists and visitors in her town. She started in the mail room of the Dakota Indian Foundation, but quickly became the go-to person to manage its gallery and gift shop featuring the work of local artists.
Kelly not only manages but also curates the exhibits and helps with sales. She personally meets every artist and learns the story behind the work so she can share it with potential buyers. Kelly says she loves these conversations and hopes every person she meets leaves the gallery with a sense of belonging and a big smile!
And,
Presented to
Susan Kaiser
Governor Kristi Noem, Secretary Jim Hagen and members of the Ziolkowski family
present a 2023 Ruth Ziolkowski Award to Susan Kaiser (fourth from left), Lead,
at the 2024 Governor's Conference on Tourism.
downloadable version of this photo
Susan Kaiser of Spearfish Canyon Lodge/Latchstring Restaurant near Lead consistently demonstrates exceptional professionalism, efficiency, and a genuine commitment to excellent customer service. Her positive attitude and willingness to go above and beyond her duties make her a valuable resource to the organization and the travel industry. As the front desk receptionist for 18 years, she has received numerous positive online reviews for her guidance and love of the Black Hills. Susan's nominators say she has left a lasting impression on everyone she interacts with.
And,
Presented to
Zane Lodmell
Governor Kristi Noem, Secretary Jim Hagen and members of the Ziolkowski family
present a 2023 Ruth Ziolkowski Award to Zane Lodmell (third from left), Sioux Falls
at the 2024 Governor's Conference on Tourism.
downloadable, hi-res version of this photo (300 dpi)
Zane Lodmell has worked at the Hampton Inn in Sioux Falls for 10 years and enthusiastically greets guests. Hotel management says he doesn't just sell the hotel, he sells the entire city. At check-in, Zane quickly engages visitors and finds out where they are from and what brought them to South Dakota. He also provides them with suggestions of places to visit and where to dine. Once guests return to the hotel, Zane greets them by name and asks if they enjoyed his suggestions.
He is mentioned by name in guest surveys and reviews for his outstanding customer service. Based on the number of comments he receives, our winner is positively impacting visitors and their experience in Sioux Falls.
And,
Presented to
Dianne Larson
Governor Kristi Noem, Secretary Jim Hagen and members of the Ziolkowski family
present a 2023 Ruth Ziolkowski Award to Dianne Larson (third from left), De Smet,
at the 2024 Governor's Conference on Tourism.
downloadable, hi-res version of this photo (300 dpi)
Dianne Larson from the Ingalls Homestead in De Smet understands, just as Ruth did that visitors are giving us the gift of their time. They have decided to visit and sometimes have waited years to come to South Dakota. That's why Dianne takes the time to engage with visitors, listen to their stories, and answer their questions. She takes pictures for them and even keeps extra silverware for picnickers who forgot to bring it along.
Dianne is described as genuine and kind to all, giving hugs, laughing and even crying with visitors. She deals with unexpected problems with a sense of humor and grace by helping jump dead car batteries, getting in touch with service stations, and even lending troubled travelers her own vehicle.
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