PIERRE, S.D. – The South Dakota Department of Tourism will host its annual Spring Hospitality Training, May 3-6, 2021. The trainings will be held in six communities across South Dakota.

The Spring Hospitality Training is designed to provide tools, guest service tactics, and encouragement for South Dakotans involved in the tourism industry. Anyone involved in a business relevant to the tourism industry is encouraged to attend the free trainings. The department hopes all business owners and managers will encourage their front-line employees to attend these sessions, which are offered at no cost.

The Department of Tourism has partnered with customer service expert Larry Stuart to train attendees. Stuart’s “The Spirit of Hospitality" presentation will feature a unique leadership recipe showing how, with the right ingredients, you and your team can love your customers, serve them unconditionally, and win their hearts. This training is designed to provide tools, encouragement and guest service deliverables for anyone involved in the tourism industry.

2021 Spring Hospitality Training Tour:

Custer - Monday, May 3, 8:30-10:30 a.m. (MST) - Crazy Horse Memorial

Deadwood - Monday, May 3, 2-4 p.m. (MST) - The Lodge at Deadwood Gaming Resort

Rapid City - Tuesday, May 4, 8:30-10:30 a.m. (MST) - Rushmore Plaza Civic Center (LaCroix Hall)

Chamberlain - Tuesday, May 4, 2:30-4:30 p.m. (CST) - AmericInn

Watertown - Wednesday, May 5, 12-2 p.m. (CST) - Goss Opera House

Sioux Falls - Thursday, May 6, 10 a.m.-12 p.m. (CST) - Best Western Plus Ramkota Hotel

To register for an upcoming training, visit Registration is not required, but highly encouraged.

For more information or for any questions regarding the Spring Hospitality Training Program, please contact Bailey Carlsen, Industry Training, Special Events, and Legislative Relations Manager, at [email protected].

The South Dakota Department of Tourism is comprised of Tourism and the South Dakota Arts Council. The department is led by Secretary James D. Hagen.



Katlyn Svendsen, Global Media & Public Relations Director
South Dakota Department of Tourism
Phone: 605-773-3301
Email: [email protected]