The Department of Tourism will be hosting Customer Service expert Larry Stuart for the 2021 Spring Hospitality Training Tour. Larry will travel across South Dakota during National Travel and Tourism Week (May 2-8), sharing his message of front-line hospitality in six communities. There is no cost to attend any of the sessions.
Larry Stuart’s “The Spirit of Hospitality” presentation will feature a unique leadership recipe showing how, with the right ingredients, you and your team can love your customers, serve them unconditionally, and win their hearts. This program is designed to provide tools, encouragement and guest service deliverables for anyone involved in the tourism industry.
If Larry will not be visiting your community, you are welcome to join us at any session! Anyone involved with a business relevant to the tourism industry is encouraged to attend the free trainings. The department hopes all business owners and managers will encourage their front-line employees to attend these sessions, which are specifically designed for them. If you would like an employee sign-in sheet for your business placed at a specific event, please contact the Department of Tourism. We will be sure to have it ready!
2021 Spring Hospitality Training Tour:
Custer - Monday, May 3 - location and time TBD
Deadwood - Monday, May 3 - location and time TBD
Rapid City - Tuesday, May 4 - location and time TBD
Chamberlain - Tuesday, May 4 - location and time TBD
Watertown - Wednesday, May 5 - location and time TBD
Sioux Falls - Thursday, May 6 - location and time TBD
"The Spirit of Hospitality"
A unique leadership recipe showing how, with the right ingredients, you and your team can LOVE your customers, SERVE them unconditionally and WIN their hearts. This program is designed to provide tools, encouragement, and guest service deliverables easily transferrable to any business serving guests, crewmembers, and stakeholders a like.
Meet the Speaker:
Larry Stuart is a Hospitality Professional who has spent a lifetime serving others. He is a true “Servant Leader” who has built Enthusiasm, Excellence, and Greater Purpose into the teams he has been honored to serve.
Larry is a Graduate of Cornell University’s School of Hotel and Restaurant Administration, an Adjunct Professor, Author, Speaker and, Emeritus President of the Cornell Hotel Society FL. He currently owns and operates a 24-year-old business in Walt Disney World. He has started up, opened or operated over 50 Restaurants, 7 Major Hotels, and 1Airline.
Larry is also a newly minted Forbes contributor. He’ll be writing about the subject he is most passionate about- the “Guest Service Experience” that defines success across all industries!
Larry has partnered with, among others, entities such as Hilton Worldwide, Southwest Airlines, Embassy Orlando, Peabody Hotels, The Walt Disney World Dolphin, NASCAR Café, Loews Hotels at Universal Studios Florida, Hard Rock Resorts, and many other first-class Brands to build world-class guest service into their DNA.
Larry's full biography.
For more information or for any questions regarding the Spring Hospitality Training, please contact Bailey Carlsen, Industry Training, Special Events, and Legislative Relations Manager, at 605-773-3301 or [email protected].