Spring Hospitality Training
May 3-6, 2021

The Department of Tourism will be hosting Customer Service expert Larry Stuart for the 2021 Spring Hospitality Training. Larry will travel across South Dakota during National Travel & Tourism Week (May 2-8, 2021), sharing his message of front-line hospitality in six communities. There is no cost to attend any of the sessions.

Larry Stuart’s “The Spirit of Hospitality” presentation will feature a unique leadership recipe showing how, with the right ingredients, you and your team can love your customers, serve them unconditionally, and win their hearts. This program is designed to provide tools, encouragement and guest service deliverables for anyone involved in the tourism industry.

If Larry will not be visiting your community, you are welcome to join us at any session! Anyone involved with a business relevant to the tourism industry is encouraged to attend the free trainings. The department hopes all business owners and managers will encourage their front-line employees to attend these sessions, which are specifically designed for them. If you would like an employee sign-in sheet for your business placed at a specific event, please contact the Department of Tourism. We will be sure to have it ready!


Each session is FREE and preregistration is not required, however we would appreciate it if you would let us know if you and/or your staff will be joining us so we can plan and prepare accordingly. Please click on the community-specific link, below, and then on the green Register button on the upper right side of the next page. Up to 10 people can be registered at one time. If you have more than 10 people to register, please create a second registration for the next group. You will receive a confirmation email with your registration information.

2021 Spring Hospitality Training:

(the training is being streamed during the times of the live training sessions)

Custer - Monday, May 3, 8:30-10:30 a.m. (Mountain) - Crazy Horse Memorial - register for the Custer session

Deadwood - Monday, May 3, 2-4 p.m. (Mountain) - The Lodge at Deadwood Gaming Resort - register for the Deadwood session

Rapid City - Tuesday, May 4, 8:30-10:30 a.m. (Mountain) - Rushmore Plaza Civic Center (LaCroix Hall) - register for the Rapid City session

Chamberlain - Tuesday, May 4, 2:30-4:30 p.m. (Central) - AmericInn - register for the Chamberlain session

Watertown - Wednesday, May 5, 12-2 p.m. (Central) - Goss Opera House - register for the Watertown session

Sioux Falls - Thursday, May 6, 10 a.m.- 12 p.m. (Central) - Best Western PLUS Ramkota Hotel - register for the Sioux Falls session

If Larry will not be visiting your community, you are welcome to join us at any one of the six session. You can also join virtually on SDVisit.com during one of the six designated viewing opportunities that will be listed below. (Please check back.)


"The Spirit of Hospitality"

A unique leadership recipe showing how, with the right ingredients, you and your team can LOVE your customers, SERVE them unconditionally and WIN their hearts. This program is designed to provide tools, encouragement, and guest service deliverables easily transferrable to any business serving guests, crewmembers, and stakeholders a like.


Meet the Speaker:

Larry StuartLarry Stuart is a Hospitality Professional who has spent a lifetime serving others. He is a true “Servant Leader” who has built Enthusiasm, Excellence, and Greater Purpose into the teams he has been honored to serve.

Larry is a Graduate of Cornell University’s School of Hotel and Restaurant Administration, an Adjunct Professor, Author, Speaker and, Emeritus President of the Cornell Hotel Society FL. He currently owns and operates a 24-year-old business in Walt Disney World. He has started up, opened or operated over 50 Restaurants, 7 Major Hotels, and 1Airline.

Larry is also a newly minted Forbes contributor. He’ll be writing about the subject he is most passionate about- the “Guest Service Experience” that defines success across all industries!

Larry has partnered with, among others, entities such as Hilton Worldwide, Southwest Airlines, Embassy Orlando, Peabody Hotels, The Walt Disney World Dolphin, NASCAR Café, Loews Hotels at Universal Studios Florida, Hard Rock Resorts, and many other first-class Brands to build world-class guest service into their DNA.

Larry's full biography.




For more information or for any questions regarding the Spring Hospitality Training, please contact Bailey Carlsen, Industry Training, Special Events, and Legislative Relations Manager, at 605-773-3301 or [email protected].