Spring Hospitality Training

The Department of Tourism partners with CVBs, chambers of commerce, economic development corporations and other visitor industry organizations and businesses each spring to bring hospitality training speakers to local communities.

Information about the training sessions for 2019 will be added as it becomes available.


Below, find information about what, when and where, as well as who to contact for more information.

NOTE: We will continue to add information as it is received, so be sure to check back. 

2018 Spring Hospitality Training

Aberdeen  |   Brookings  |   Chamberlain/Oacoma  |   De Smet  |   Deadwood/Lead  |  Huron  |  Miller  |  Mitchell  |  Pierre/Fort Pierre  |   Plankinton  |  Rapid City  |  Sioux Falls  |  Winner

Event: Leadercast 2018 live simulcast
Date and Time: Friday, May 4 @ 7:30 a.m.-3 p.m.
Location: Dakota Event Center
Contact: Gail Ochs at [email protected] or 605-225-2860

Speaker: Jon Schmieder, CEO and founder of the Huddle Up Group, LLC
Date and Time: Thursday, May 10 @ 11:30 a.m.-1 p.m.
Location: Swiftel Center
Contact: Bridgit Burghardt at [email protected] or 605-448-0005 (please RSVP by April 26)

Speaker: Tina Beal
Date and Times: Thursday, May 22 @ 10 a.m. and 2 p.m.
Location: Arrowwood Resort at Cedar Shore
Contact: Rochelle at [email protected] or 605-734-6376

Speaker: V.J. Smith
Date and Time: Tuesday, June 5 @ 6 p.m.
Location: De Smet Event & Wellness Center theater (705 Wilder Lane)
Contact: Ann Lesch at [email protected] or 605-854-3984

Speaker: Catherine Greseth
Dates and Times: Thursday, May 31, and Friday, June 1 @ 9 a.m. and 1 p.m.
Location: SpringHill Suites
Contact: Marta Artz at [email protected] or 605-578-1876

Event: Seven Tips To Creating A Customer Service Culture workshop
Date and Time: Thursday, May 24 @ 8:30-11 a.m.
Location: Campus Center (333 9th St. SW)
Contact: Jon at [email protected] or 605-352-000

Speaker: Dee Dee Raap
Date and Time: Monday, May 21 @ 1-4:30 p.m. (leadership training, 5-6 p.m.)
Location: On Hand Development Corporation (526 N Broadway Ave.)
Contact: Tammy Caffee at [email protected]

Event: The Building Blocks of Company Culture
Date and Times: Tuesday, May 8 @ 8:30 a.m. and 11:30 a.m.
Location: Nordby Trades Center Lecture Hall, Mitchell Technical Institute
Contact: Katie Knutson at [email protected] or 605-996-5567

Event: Leadercast 2018 live simulcast
Date and Time: Friday, May 4 @ 8 a.m.-4 p.m.
Location: Pierre Ramkota
Contact: Laura Schoen Carbonneau at [email protected] or 605-224-7361

Speaker: Dee Dee Raap
Date and Times: Thursday, April 26 @ 6:30 p.m.
Location: Commerce Street Grill (Main Street)
Contact: Angelia Bosworth at [email protected]

Event: How to Keep People Coming Back Hospitality Workshop
Date and Time: Thursday, May 24 @ 10 a.m.-12 noon
Location: Rushmore Plaza Holiday Inn (ballroom)
Contact: 605-718-8484 (please register by Friday, May 18; $10 per person)

Speaker: Lt. General Russel L. Honore (Ret.) (at Sioux Falls CVB Visitor Industry Luncheon)
Date and Time: Tuesday, May 8 @ 11:30 a.m.-1:30 p.m.
Location: Sioux Falls Convention Center
Contact: Kathie Puthoff at [email protected] or 605-373-2032

Speaker: Gina Kuck
Date and Time: Wednesday, May 30 @ 1-4 p.m.
Location: Winner 4-H Center
Contact: Winner Chamber at [email protected] or 605-842-1533 (please register)



Please contact Jacey Jessop, Industry Outreach & Development Representative, for more information at 605-773-3301 or [email protected].