Online Hospitality Training Program

About the Program

The free Online Hospitality Training (formerly the Online Customer Service Training) is available to any travel and tourism industry partners for assistance with training their staff. This training is primarily meant for front-line employees and provides the basic skills needed to be successful in welcoming our guests to South Dakota.

Nine tourism and hospitality skills are covered in the following lessons:

  • Lesson 1: Dependability
  • Lesson 2: Courteous Communications
  • Lesson 3: Knowledge of the Company, its Products, the Community, and the Region
  • Lesson 4: Creating Exceptional Appearances
  • Lesson 5: Being a Good Listener
  • Lesson 6: Showing Customers You Care
  • Lesson 7: Dealing with Difficult Customers
  • Lesson 8: Taking Care of Yourself
  • Lesson 9: Health, Hygiene and Safety Protocols
  • Lesson 10: Knowing Your State and Community - coming soon

To begin the training, open the training and then click “register” to create an account. Certificates of completion will be sent to the email address provided upon registration. Please note that certificates may arrive in users' inboxes up to two hours after completing the training. The training is mobile-friendly and may be completed on any mobile device.

This training may be used to meet the minimum requirements for the South Dakota Great Place program and the South Dakota Great Face program.


Go to: Online Hospitality Training



Please contact Bailey Carlsen, Industry Training, Special Events, and Legislative Relations Manager, for more information at 605-773-3301 or [email protected].