Online Hospitality Training Program

The free Online Hospitality Training is available to all travel and tourism industry partners for assistance with training their staff. This training is primarily meant for front-line employees and provides the basic skills needed to be successful in welcoming our guests to South Dakota.

Ten tourism and hospitality skills are covered in the following lessons:

  • Lesson 1: Dependability
  • Lesson 2: Courteous Communications
  • Lesson 3: Knowledge of the Company, its Products, the Community, and the Region
  • Lesson 4: Creating Exceptional Appearances
  • Lesson 5: Being a Good Listener
  • Lesson 6: Showing Customers You Care
  • Lesson 7: Dealing with Difficult Customers
  • Lesson 8: Taking Care of Yourself
  • Lesson 9: Health, Hygiene and Safety Protocols
  • Lesson 10: Knowing Your State and Community

To begin the training, open the training and then click “register” to create an account. Certificates of completion for each lesson will be sent to the email address provided at registration. Please note that certificates may arrive in users' inboxes up to two hours after completing the training. The training is mobile-friendly and may be completed on any mobile device.

For users who have already completed one or more of the lessons, you can return any time and pick up where you left off. Lessons must be completed in order.


Forever 605 Training

NEW FOR 2024: The Forever 605 training provides the information hospitality industry workers need to understand and implement Forever 605 destination stewardship strategies into their daily practice. This free training helps industry members become stewards for our state – guiding visitors and residents into responsible travel and great memories.

Three lessons are covered in this module and each lesson takes about 10 minutes to complete. They must be taken in order, but are separate from the ten lessons, above. Upon completion, a separate certificate will be emailed to the address provided.

  • Lesson 1: Destination Stewardship
  • Lesson 2: Forever 605 Campaign
  • Lesson 3: Enhancing Visitor Experiences


The first 10 lessons or all 13 lessons may be used to meet the minimum requirements for the South Dakota Great Place program and the South Dakota Great Face program.


Online Hospitality & Forever 605 Training




Please contact Bailey Tysdal, Industry Training & Legislative Relations Manager, for more information at 605-773-3301 or [email protected].